Refund and Returns Policy

  1. The products advertised on this site contain general knowledge information and original research (not sheet music), and are subject to copyright.
  2. This website is for hard copy (postal orders) only. If you are looking for pdf (direct download) versions, please visit Please be aware that the pdf versions are cheaper, and are available for immediate delivery. By placing an order at, you acknowledge that you require the work in hard copy.
  3. Since the hard copy versions are sent post-free, ordering the hard copy does not also entitle you to a free copy of the pdf version.
  4. Postal orders are despatched as soon as possible, usually within two working days. Orders over $60 will be sent by express post, but it is not possible to request same-day despatch. If you require urgent delivery, please order the pdf version at
  5. If an item you receive does not match its advertised description, it will be replaced or refunded.
  6. There are, in most cases, no refunds if you simply change your mind about the order. However, if you notify us by email before the order has been despatched, it may be possible to offer a refund, less 3.5% to cover financial and administrative fees already incurred.
  7. In the case of a genuine error, product returns will be considered, but products must be returned in as-new condition, and a 30% restocking fee would be subtracted from the refund. If a replacement item is required, the full postage charge will be payable for the replacement.
  8. If you have not previously ordered our products, please review the FAQ and What is contained in a music analysis to make sure the product suits your needs.
  9. No authority of any examining body is expressed or implied.
  10. No music analysis may be copied or resold without the written permission of the author.